ITO/BPO

TBI's Strategic Outsourcing practice is based on a three phased, multi-step process.

The first phase is determining the business validity of outsourcing, be it information technology or a business process (this phase is known as the internal assessment). TBI does not begin client engagements with preconceived notions that outsourcing is a foregone conclusion. Through a detailed assessment process and analysis of current baselines of scope, services, service levels and costs, TBI works with its clients to determine if outsourcing can help achieve business objectives, and if so, what functions should be candidates for outsourcing. TBI brings its marketplace experience to bear to help determine whether and where outsourcing can make a positive impact.

The second phase of the TBI Outsourcing Life Cycle is the procurement cycle, which can be a competitive bidding process or a sole source single vendor bid (this phase is also known as the external assessment). In either case requirements need to be defined and documented, bids solicited and evaluated, references checked, vendor selected, a business case developed and contracts negotiated.

The third phase is the Governance phase, which is an on-going process starting with contract negotiation through transition to steady state production. Many outsourcing deals fail to satisfy one or both parties is because the process to manage the relationship is not well defined.

In all phases TBI brings not only its outsourcing experience and marketplace knowledge but also its capabilities from the other three rings of TBI competencies: strategy development to ensure that outsourcing fits into an overall company strategy; Performance Measurement to ensure accurate base lining as well as carefully defining required service levels for outsourcing; and sourcing solution management to ensure a successful long term relationship with the outsourcing vendor. Existing contract re-negotiations are covered as well as new initiatives.

The highly interrelated services offered include:

Information Technology Outsourcing (ITO)

A complete business aligned strategic approach covering IT infrastructure, applications development and maintenance and telecommunications for total or selective outsourcing on a domestic and/or global basis. TBI provides the expertise, experience and framework to do it right the first time

Business Process Outsourcing (BPO)

A comprehensive approach to outsourcing a business process such as Human Resources or Finance & Accounting. In addition TBI recognizes and includes the technology support that is required to enable the business process as well taking into account the fact that many business processes cut across business unit organizational lines.

Post Outsourcing Management

Oftentimes a client calls TBI into situation where they are about to sign an outsourcing contract but would like a review of the arrangements before signing. TBI provides such a review and tactical implementation oversight of the remainder of the outsourcing process in order to accelerate the achievement of the desired results that initially drove the outsourcing decision. In addition Post Outsourcing Management includes TBI's proprietary Outsourcing Health Check for existing arrangements, contract re-negotiations where existing arrangements are not working as well as one side or the other would like, and periodic performance benchmarking of costs and service levels.