TBI‘s Cloud Brokerage Advisory Services bring together all of the processes, resources, and technologies required to manage a multi-cloud environment within an organization. TBI can assume any of the cloud broker roles for the organization, or we can assist you organization in creating its own cloud brokerage structure. A cloud broker structure must include both technical and organizational components to effectively manage the use, metrics / performance, and coordinated delivery of cloud computing. The broker structure must also be flexible to support cloud computing delivery based on an organization’s cloud requirements. Cloud broker services become the cloud hub for an organization, where services and support are made available that meet pre-defined criteria as defined in the service catalog.
Examples of these services include:
- Standard encryption and key management; access controls; intrusion detection
- A common portal where services are made available
- A common billing, charge-back, and contracting interfaces
- Service delivery oversight for multiple vendors
- Cloud usage oversight and management
- Standard configuration and compliance of cloud computing assets (e.g., provisioning)
- Capacity & workload management
- Architectural cloud compliance management
- Monitoring and reporting of cloud resources (e.g., performance)
- Service operations & support
- Integrated help desk for cloud users
- Service catalog
- Cloud data center services.
With Cloud Brokerage Advisory Services, IT activities shift from managing IT to managing services, cloud capabilities, vendors, and partnerships.
TBI’s Cloud Brokerage Advisory Services are composed one or more of the following elements, tailored to your specific environment and needs:
- Strategy Development – clear definition of cloud broker objectives, constraints and drivers in offering cloud services; offers a holistic approach to cloud computing services, and all of the processes and activities required to deliver cloud services in an efficient and effective manner
- Standards – definition of common requirements, controls, components, infrastructures and frameworks to reduce the complexity of cloud services delivery
- Business Case and Financial Management – an understanding of the quantitative and qualitative benefits of establishing cloud broker services. Also includes the implementation of a financial model that manages cloud usage, and chargeback
- Risk Management – through common broker services, mitigates the challenges of inconsistent standards, technologies, help desk, and cloud services through a commonly defined service catalog and consistent cloud delivery mechanisms
- Security – A common approach to access controls, key management, intrusion detection
- Organizational Change & Process Analysis – the establishment of consistent, repeatable processes that are both customer facing and also include the back end automation of platforms, infrastructures and software, maximizing automated delivery
- Disaster Recovery – ensuring that all of the cloud computing assets that are a part of the brokerage are protected, backed up and recoverable should there be an outage or incident
- Vendor Analysis – structures that support the overall management of vendors who are responsible to deliver cloud computing services
- Marketing & Demand Management – understanding the cloud computing demands of the customer and making sure that processes are in place to capture that demand and respond to demand where appropriate to deliver enhanced and new cloud services
- Program Management, Program Governance, PMO – cloud management structures to ensure the successful management of cloud broker services.
TBI Cloud Brokerage Advisory Services can answer the following types of questions:
- Do we understand all of the processes required to function as a cloud broker and how do we effectively put these in place?
- Have we defined metrics and reporting that highlight the key information needed to determine cloud vendor performance?
- Do we have a mechanism to capture customer demand for cloud services?
- Have we established the necessary standards to ensure that we are meeting regulatory requirements around data protection?
- Do we have mechanisms in place to effectively manage and allocate usage?
- Are we able to offer any type of cloud (public, private, hybrid) and do our customers understand the differences in services delivery for each type?