TBI determines whether your business is ripe for re-engineering one or more processes by examining your organization’s operations workflows. We take an end-to-end view of factors such as transactional costs, availability of technology support, information flows, and existing bottle necks.
Because we know that any re-engineering effort can be radically transformational, we pay careful attention to the readiness for change across the enterprise—up, down and sideways.
If TBI determines that your business has multiple re-engineering opportunities, our consultants will help you prioritize them in order of urgency. In doing so we focus not only on timeframes for financial benefit, but also on long-term sustainability.
Process Improvement Methodology Steps
- Identify the most strategic processes
- Identify process owner (s)
- Documents the “as is” process
- Benchmark processes
- Assess process capability to develop a baseline
- Identify obstacles to performance
- Conduct cause analysis
- Design solution
- Test solution
- Implement solution
- Chart
- Assessment
Key activities
- Establish project structure
- Conduct environmental scan
- Identify the most strategic processes
- Complete customer requirements & best practices analysis
- Identify “quick hits”
Outcomes Deliverables
- Executive overview: business reengineering
- Strategic change management workshop
- Change management plan
- Vision statement of the “should be” state
- Business case
Architecture Design
Architecture Design
- Establish design labs
- Implement “quick hits”
- Review existing process, technology, and organization architecture
- Identify desired functionality
- Develop first draft of process, organization and technology architecture
Outcomes Deliverables
- BPR: Tools & Technique Seminar
- First draft of process, technology and organization architecture
- Identify existing business rules
- Change Management: Tools & Technique Seminar
- Migration plan
Work Plan
Work Plan
- Establish client reengineering teams
- Complete technology, organization and process architecture
- Develop concept prototype
- Finalize business rules
- Confirm change impacts
Outcomes Deliverables
- New business rules matrix
- Communication plan
- Workplan for pilot implementation
Integration/Implementation
Integration/Implementation
- Finalize pilot location
- Conduct fully functioning pilot
- Integrate learning’s from pilot
- Modify admin systems, modify HR systems, conduct appropriate education
- Modify physical layout, culture, organization structure
Outcomes Deliverables
- Manpower redeployment plan
- Update change plan
- Performance measures at the unit, process, team and individual levels