Business Process Re-Engineering

TBI determines whether your business is ripe for re-engineering one or more processes by examining your organization’s operations workflows. We take an end-to-end view of factors such as transactional costs, availability of technology support, information flows, and existing bottle necks.

Because we know that any re-engineering effort can be radically transformational, we pay careful attention to the readiness for change across the enterprise—up, down and sideways.

If TBI determines that your business has multiple re-engineering opportunities, our consultants will help you prioritize them in order of urgency. In doing so we focus not only on timeframes for financial benefit, but also on long-term sustainability.

Process Improvement Methodology Steps

  • Identify the most strategic processes
  • Identify process owner (s)
  • Documents the “as is” process
  • Benchmark processes
  • Assess process capability to develop a baseline
  • Identify obstacles to performance
  • Conduct cause analysis
  • Design solution
  • Test solution
  • Implement solution
  • Chart
  • Assessment

Key activities

  • Establish project structure
  • Conduct environmental scan
  • Identify the most strategic processes
  • Complete customer requirements & best practices analysis
  • Identify “quick hits”

Outcomes Deliverables

  • Executive overview: business reengineering
  • Strategic change management workshop
  • Change management plan
  • Vision statement of the “should be” state
  • Business case

Architecture Design

Architecture Design

  • Establish design labs
  • Implement “quick hits”
  • Review existing process, technology, and organization architecture
  • Identify desired functionality
  • Develop first draft of process, organization and technology architecture

Outcomes Deliverables

  • BPR: Tools & Technique Seminar
  • First draft of process, technology and organization architecture
  • Identify existing business rules
  • Change Management: Tools & Technique Seminar
  • Migration plan

Work Plan

Work Plan

  • Establish client reengineering teams
  • Complete technology, organization and process architecture
  • Develop concept prototype
  • Finalize business rules
  • Confirm change impacts

Outcomes Deliverables

  • New business rules matrix
  • Communication plan
  • Workplan for pilot implementation

Integration/Implementation

Integration/Implementation

  • Finalize pilot location
  • Conduct fully functioning pilot
  • Integrate learning’s from pilot
  • Modify admin systems, modify HR systems, conduct appropriate education
  • Modify physical layout, culture, organization structure

Outcomes Deliverables

  • Manpower redeployment plan
  • Update change plan
  • Performance measures at the unit, process, team and individual levels
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