Examples of Governance Processes are: performance reviews, problem management processes, escalation procedures and other operational management processes; also service request management processes, project workload prioritization processes and other demand management processes. Governance Organizational Structures include global and local outsourcing program offices, project management offices, contract management functions, joint executive and service delivery management (“governing”) committees, and the like. Governance organizations are needed to manage internal or external contract and day-to-day service delivery and related operations. They also facilitate provider/client relationship management, joint problem analysis and risk management, and collaborative, proactive management and strategic planning.
Managing proper governance oversight is instrumental with respect both external outsourcing contracts, as well as internal SLA agreements with your in house service provider or Shared Services organization.
More than 50% of the outsourcing or insourcing agreement contracts that TBI has reviewed that are already in place have governance problems. One reason for this problem is often that there is little or no sponsorship in the organization to give governance the sufficient attention it requires. Often we find that a specific governance plan was never even established. More often, it is the latter; – the contracts lack a foundation for governance, (other than the basics of an escalation path), identification of committees that will meet and talk to each other regularly or the fundamentals of staffing a Program Office that will interface with the vendor business function
Some of the Governance methodologies that TBI helps its client employ include:
Gaining agreement on priorities for expenditure and appropriate allocation of resources across the enterprise.
- On-going program evaluation (i.e., effectiveness and cost efficiency).
- Managing customer relationships to assure business needs are understood.
- Managing vendor relationships to assure coordinated activity and compliance with policy and contracts.
- On-going service delivery process review, maintenance and continuous improvement.
- Establishing clear roles and responsibilities for decision-making and service delivery.
- Communication and coordination across enterprise and service delivery partners.
Once your business has invested in implementing structures and tools to optimize the organization’s productivity and control costs, good governance must be in place to maximize your company’s return on its investment. Governance services help accomplish this critical task.
Governance practices have both strategic and tactical dimensions. Engaging TBI’s consultants as you put these practices in place will aid you in aiming at assuring consistent best practice management processes that maintain the new alignment of operations and IT with business requirements.
Corporate governance is now an essential role of every business plan and getting it right takes re-examining the structural process arrangements needed to produce a desirable outcome. Over our long history, we have helped multiple vertical markets implement a strong governance plan. We have provided an abstract for a Global Bank’s IT operations and their existing Vendor Management contracts.
FAO Research, the only independent research firm focused exclusively on Finance and Accounting Outsourcing related issues, interviewed TBI on how we handle corporate governance. Drawing on our 40 years of consulting TBI discusses its governance practice with FAO. The complexity of doing an outsourcing project when dealing with finance and accounting can be difficult to navigate. Our professional team of experts has guided our clients through the maze of possible dangers by helping them to achieve a strong and stable governance plan.
We provide clients with guidance and assistance in establishing organizational models that help your company proactively manage transformation through governance. For example, we have tools that help ongoing activities such as prioritizing expenditures, allocating resources, evaluating the effectiveness and efficiency of new processes, and gaining a clearer understanding of your customers’ needs.
TBI teams assist companies as they navigate through the complex regulatory requirements and auditing standards affecting information management.
TBI Governance Service Items